” Silver Pools and Bob Innes did an absolutely fantastic job putting in our pool. Bob professionally, efficiently, and courteously managed the entire process from beginning to end (including obtaining the permit, putting in a shed, overseeing the gas, electric, fence, etc.) . The project was completed on time and on budget with no surprises. At all points, Bob kept us well informed of milestones and progress. We never had to “chase” him as he always (and we mean always) showed up when he said he would. Even neighours commented on how involved Bob was in the process and how reliably the crew worked on a daily basis until completion. The crew has a long-term relationship with the company and were punctual and dependable.
Neither my wife nor I were previous pool owners so we were a little nervous at the beginning. However, Bob is very patient in explaining every facet of design, contruction, maintenance, and “everything you need to know”. We substantively reduced our costs by taking his advice. And, his opinions and advice were “bang on”. In addition, Bob went out of his way to reduce our costs (for example, by doing some prepatory work for the gas and electric).
The experience we had with Bob and Silver Pools was truly one in which we felt like we were well taken care of begining to end. In fact, we have recommened them to our neighbours and friends. There is a reason why this company has the highest rating from the BBB.
We have absolutely no hesitation in recommending Silver Pools. The cost is very reasonable (surprisingly lower than many competitors), you get end-to-end-project management, the work is of high quality, and completed on schedule.”
We used Silver Pools to put in an in ground pool in the summer of 2007. My husband’s biggest concern at the time was the installation process – while he wanted a pool, he had heard horror stories about the process and dreaded having to go through it. After obtaining a number of quotes we selected Silver Pools – one reason being that we personally knew two families who had used them and recommended them – one had their pool installed 15 years before. Another reason was that we loved what Bob came up with for the overall design – the shape of the pool, the waterfall, the landscaping, and the way it all would fit perfectly in our yard.
You may remember that the summer of 2007 was cool and rainy so as a result we experienced some delays getting started as a result of weather. However, while we were late starting, the timeframe from beginning to end was about three weeks – exactly what was promised – and the process itself was NOT unpleasant – and at times it was even fun. And yes, my husband would agree!
One of the biggest benefits to us was the fact that Bob’s folks did the pool and waterfall installation , the patio stone, and brought in a great landscaper. As a result the process moved along smoothly and quickly as we didn’t have to wait for the next folks to arrive to complete the next step in the process. We also decided at the last minute to make a pretty significant change in the size of our patio; Bob was great – very flexible in terms of responding to the request.
One other note that meant a lot to us. We have an 8 year old who as you can imagine was dying to get into the pool. Bob showed up on the Saturday of the July long weekend to hook up the heater so that we were able to use the pool that weekend. That is just one example of the great service that he provided.
So if we were to do it again would we? Yes, and we would use Silver Pools. Bob is reliable, flexible, he listens to concerns and follows up. And he has created for us, a fabulous get away spot right in our backyard. We have no hesitation in recommending Bob and Silver Pools.
“Dear Mr. Innes,
It has been many years that I had been planning on putting a swimming pool into our backyard, so in 2009, we made the decision to do so. You had come highly recommended by one of your very satisfied customers after which we sought additional confirmation. In total we spoke to four people for whom you had built and serviced their pools- all of them were effusive in their praise of the quality of your work, your timeliness and courtesy.
We then took the “plunge” both figuratively and literally and went ahead. You met our highest expectations and exceeded them in terms of designing the plan, being on time for completion, quality of work, courtesy and just as important being available to me days, nights and weekends to answer my questions after the pool was installed.
We have a beautiful backyard with the focus being the swimming pool that my whole family and neighbours enjoy! It is a piece of Shangri-la here in Toronto!
I have recommended you to some family members who may be interested in putting a pool of their own in their backyards.
With many thanks”
” Hi Bob
I am writing to thank you and your crew for the excellent work you did on our backyard pool. Your men built us a “monster” of a retaining wall that still baffles my engineer neighbor. You made the wise call when advising me to go salt water; our pool practically looks after itself. Your prompt service in the first year left me wondering, if all service companies were like this, life would be a breeze. I have told many friends, if they need a pool, call BOB at Silver Pools.”
Donald, Mary & Kaitlinn